Helpdesk & Remote support
Friendly first‑line support via phone, email, and portal with clear SLAs and rapid resolution.
Finland‑wide support
Fast, friendly & security‑first IT support for Finnish businesses
We keep your people productive with responsive helpdesk, on‑site assistance, managed devices, Microsoft 365 & Azure expertise, and practical cybersecurity. English and Finnish support available.
Typical response: < 15 minutes during business hours*
*Target SLA; options for extended and 24/7 coverage on request.
Services
Everything you need to run secure, reliable IT — without the headaches.
On‑site assistance
Technicians across Finland for installations, office moves, and hands‑on troubleshooting.
Managed IT & Devices
Proactive monitoring, patching, and asset lifecycle for Windows, macOS, and mobile fleets.
Cloud & Microsoft 365
Licensing, migration, security baselines, and user training for Microsoft 365 & Azure.
Cybersecurity
Endpoint protection, MFA, email security, awareness training, and incident response planning.
Networks & Wi‑Fi
Secure, performant LAN/WAN and office Wi‑Fi with guest access, VLANs, and VPN.
Backup & Continuity
Right‑sized backup, recovery drills, and business continuity planning to minimise downtime.
IT Consulting & Projects
From office setups to cloud migrations — scoped, managed, and delivered on time.
Why choose us
A partner you can call, not just a ticket queue.
Local & bilingual
Support in Finnish and English. Clear communication and documentation your team can trust.
Security‑first
Best‑practice hardening, MFA everywhere, and least‑privilege access by default.
Predictable SLAs
Response targets that match your business hours, with options for extended coverage.
Transparent reporting
Monthly insights on tickets, assets, patch status, and security posture.
Scales with you
From 10 to 1,000 users — we keep pace as your company grows.
Partner ecosystem
Hardware procurement, leasing, and warranties handled end‑to‑end via trusted vendors.
Industries we serve
SMBs and organisations across Finland.
Professional services
Legal, accounting, consulting.
Retail & hospitality
POS, guest Wi‑Fi, multi‑site operations.
Non‑profit & public
Budgets respected; security uncompromised.
Light manufacturing
Office + shop‑floor connectivity.
Engagement options
Clear packages you can tailor to your needs. Contact us for pricing.
Essential
Core support for small teams
- Business‑hours helpdesk
- Patch & AV management
- Microsoft 365 administration
- Monthly health report
Standard
Most popular for SMEs
- Priority helpdesk & on‑site
- Device lifecycle & asset tracking
- Email security & backup
- Quarterly roadmap review
Premium
Enhanced coverage & security
- Extended/24×7 options
- SIEM/email threat protection
- Advanced backup & DR testing
- CISO‑style guidance
What clients say
Testimonials from some of our loyal clients.
“Response times are excellent and the team explains things clearly.”
— Office Manager, Helsinki
“They migrated us to Microsoft 365 with zero downtime.”
— Managing Director, Turku
“Proactive security improvements gave us real peace of mind.”
— CFO, Tampere
FAQ
Do you support both Finnish and English?
Yes — tickets, calls, and documentation can be handled in either language.
Can you work with our existing vendors?
Absolutely. We collaborate with your internet, telephony, and hardware partners.
Do you offer 24/7?
Yes — as an add‑on to the Standard or Premium packages.
Contact
Tell us about your team and goals. We’ll follow up promptly with next steps.
Reach us
Phone: +358 9 4170 2345 Email: hello@service‑desk.fi Address: Mikonkatu 12 A 44, 001 Hours: Mon–Fri 8:00–17:00 (EET/EEST)
Prefer Finnish? Suomenkielinen sivu tulossa.
Service levels
- Standard response target: under 15 minutes during business hours
- Priority escalation paths for urgent incidents
- Monthly reporting and quarterly roadmap reviews
- Change management aligned with best practices